Leawood Chamber of Commerce Member Memo — February 18, 2011

Upcoming events and news from around the Leawood area.

Leawood Chamber Events

Business Building Workshop - Dennis Rosen

Mar. 11, 2011, 8:00 at Leawood South Country Club, 12700 Overbrook Road, Leawood, 66209

Creating Devoted Customers to...
Improve Your Bottom Line
By Dr. Dennis Rosen, WinFluence® Solutions

Customer satisfaction is insufficient in today’s market to build your business. Satisfaction simply means customers consider your business an option. Even “loyal” customers are often only loyal until a better deal comes along. You want devoted customers who stick with your business and tell others about you. This requires going beyond simple satisfaction.

In this workshop, Dr. Dennis Rosen will explain HOW to WOW your customers through analysis of physical and emotional needs that affect customers’ perceptions of your service. He will show you how to determine actions that will have the greatest effect on perception of service. He’ll explain how to adapt to customer differences, how to handle customer complaints and how to motivate your employees to provide great service. You’ll understand how to make your customers devoted and improve your bottom line.

Course Topics
• The Customer WinFluence® concept and its value to your business.
• HOW to get beyond simple satisfaction to WOW your customers through needs analysis.
• The two categories of needs that must be addressed.
• The four factors that cause perception problems with your customers’ and how to overcome them.
• The four customer personality types and how to adapt to each.
• The importance of adapting to customer mood differences.
• Prioritizing service activities. Choosing where to start to have the greatest benefit.
• Four low-cost ways to shorten perceptions of waits for your customers and make them happier.
• The two categories of services errors and why each must be handled differently.
• How to motivate employees to provide great service.
• The amazing power of MMFI.

Who Should Attend
• Anyone who interacts directly with customers.
• Anyone who manages individuals who interact with customers.
• Anyone who wants practical information on actions to improve customer perceptions of service to differential their business from competition.

About the Presenter

Dr. Dennis Rosen is an award-winning marketing professor specializing in customer behavior and service improvement. Dennis is founder of WinFluence® Solutions and has provided presentations, training and consulting to businesses across the US, Canada and Australia for over 20 years. He is author of the book, Create Devoted Customers: WinFluence® Secrets for Immediate Customer Service Improvement. Dennis’ style is energetic, enlightening and entertaining. He provides a new outlook on customer service he calls Customer WinFluence® designed to create devoted customer who come back to your business and tell others how great you are.

Use the Register Online link below and sign up today!

If you have trouble registering for this event, please email us at Event Registration Assistance.


By registering online, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

The reservation deadline for this event is Wednesday, March 9th, by 5:00 pm!

Leawood Young Professionals After Hours Networking

Feb. 23, 2011, 5:00 at 77 South, 5041 W. 135th Street, Leawood, 66224 — Register Online
Cost: There is no cost to attend this event.

Members & Non Members use the link below to register:

Join us for some great networking at this month's Leawood Young Professionals After Hours event, hosted by 77 South!

If you are between the ages of 21 - 39 years old and wish to build your professional network and give back to the community, Leawood Young Professionals is the group for you!

Leawood Chamber members and guests are welcome! There is no cost to attend!

Use the link below to register today!

If you have trouble registering for this event, please email us at Event Registration Assistance.



Register today!! Registration deadline is Monday, February 21st by 5:00 pm!

Morning Mingling - Rescheduled

Feb. 25, 2011, 8:00 at Emergent Care Plus, 4800 W. 135th Street, Leawood, 66224 — Register Online
Cost: There is no cost to attend this event.

Members & Non Members use the link below to register:

The Morning Mingling at Emergent Care Plus has been rescheduled.

"Walk in" Emergent Care Plus for the opportunity to make some new business connections at this month's Morning Mingling.

Leawood Chamber members, their guests, and 'future' Chamber members are invited to join us for some great Leawood Chamber networking.

Use the link below to register today!

If you have trouble registering for this event, please email us at Event Registration Assistance.

The registration deadline for this event is Wednesday, February 23rd by 5:00 pm, so make your reservation today!

2011 Legislative Breakfast Series

Feb. 26, 2011, 7:30 at Ritz Charles, 900 West 137th Street, Overland Park, — Register Online
Cost: $20 for members and $25 for non-members. Prepayment is required.

By clicking on the "Register Online" link, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

Register by clicking on the link below:

The Leawood Chamber of Commerce and the Johnson County Public Policy Council will sponsor the Legislative Breakfast Series to enhance the communication and exchange of information between the business community and the Johnson County state legislative delegation. Legislators will be on hand to discuss issues and offer the most current legislative updates.

Featuring: Senator Julia Lynn
Representatives Patt Colloton, Marvin Kleeb, Mike Slattery and John Rubin

Speaker Schedule to be announced, and is subject to change.

All meetings will be held at the Ritz Charles Overland Park, 9000 West 137th Street, and casual attire is requested. Breakfast will be served promptly at 7:30 a.m.

Cost:
$20-Single breakfast for Chamber members
$25-Single breakfast for non-members

Use the Register Online link below and sign up today!

By registering online, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

Paid reservations are required in advance.The reservation deadline for this event is Tuesday, February 22nd by 5:00 p.m. Sorry, we are unable to offer refunds for cancellations received after the reservation deadline

Leawood Community Events

Daddy Daughter Date Night

Feb. 18, 2011, 7:00pm at Ritz Charles, 9000 W. 137th St., Overland Park,
Cost: Call for event cost and reservations. Weblink: http://www.bluevalleyrec.org

Dads and daughters (grades K-5 only) will dance to music provided by a DJ and enjoy refreshments. All girls receive a keepsake portrait and a rose. Pre-registration required and space is limited.

Leawood Swim & Dive Team Registration

Feb. 28, 2011, 7:30am at Leawood City Hall, 4800 Town Center Drive, Leawood, 66211
Contact: Lindsay Hart – lindsayh@leawood.org 913-339-6700 x158
Cost: Please see website for event pricing. Weblink: http://www.leawood.org

Join the Leawood Swim & Dive Team! Registration will open for Leawood Residents on Monday, February 28, Non-Residents (past participants) can register on Monday, March 7, and Non-Residents (new participants) on Wednesday, March 9.

Participants may choose to register online at www.leawood.org, or in person at Leawood City Hall (4800 Town Center Drive, Leawood, KS, 66211). All participants wishing to register online must call the Parks & Recreation Department by February 24 to retrieve a username, password, and verify that all household information on file is current.

All swim and dive team participants must be six years old by June 1, 2011. Swim team participants must be able to swim 50 yards (2 lengths of the Leawood pool) unassisted and without stopping to rest. The 50 yards should be completed “with ease”. Please be certain your child is comfortable in the water prior to registration. All dive team participants must be able to do a front flip off the board and be willing to try new skills.

 For more information call (913) 339-6700 ext. 154.

"Bye Bye Birdie" Auditions (Leawood Stage Company)

Mar. 5, 2011, 10:00am at Leawood City Hall, 4800 Town Center Drive, Leawood, 66211
Contact: April Bishop – aprilb@leawood.org 913-339-6700 x157
Cost: N/A

Calling all actors, singers and dancers ages 7 through adult.

The Leawood Stage Company will hold auditions for the summer production of Bye Bye Birdie on Saturday, March 5th from 10:00 a.m. to 4:00 p.m. and Sunday, March 6th from 7:00 to 10:00 p.m. in the Oak Room of the Community Center, on the lower level of Leawood City Hall (enter the building through the north doors).

Call-backs will be held Monday evening March 7th by appointment. Leawood Stage Company is pleased to welcome Eric Van Horn back as director of this production. Van Horn last directed Brigadoon for LSC in the summer of 2009. Bye Bye Birdie will be a fun show for the cast as well as audiences. Bye Bye Birdie is a Broadway musical satire of Mid-century Modern America. The story centers around Conrad Birdie, an Elvis Presley type rock & roll singer, who is about to be inducted into the army. Birdie travels to Sweet Apple, Ohio to give a typical teen-age girl from his fan club a good-bye kiss on the Ed Sullivan Show.

We encourage performers with all types of backgrounds, ethnicity and experience from 7 to 77 to audition. Be a part of this fabulous community theater experience ... (go to www.leawoodchamber.org for more information)

News & Announcements

Chamber Member Honored: 2011 25 Under 25 Award!

Marathon Moving & Delivery, was among the chosen for a very special honor in 2011. For 10 years, KC Small Business Magazine, Kansas City’s small business resource, has honored companies with less than 25 employees for their contribution to the community.

Our company, was chosen as a 25 Under 25® Award Recipient by a panel of third-party judges from the local business community. To be nominated, companies have to meet certain criteria: employ fewer than 25 full-time employees, operate a business for at least 3 years, and also be located within the greater Kansas City area. The panel of judges also select the final 25 honorees according to the following criteria: financial stability, ability to overcome obstacles and challenges, community involvement/service, distinguishing or defining characteristics/qualities, and company vision.

Please join us in celebrating this great honor on February 26, 2011 at the 25 Under 25® Awards Dinner and Gala at 6pm. The event will be held at the Grand Ballroom, Kansas City Convention Center. Tickets are $125. Visit www.ithinkbigger.com or call Thinking Bigger Business Media at 913-432-6690 to order. ... (go to www.leawoodchamber.org for more information)

Leawood South Country Club Open House

Join us to tour our newly updated clubhouse. Call now to schedule a club tour on one of the following dates from noon to 3 p.m.:

Saturday, March 26

Saturday, April 9

Saturday, May 28

Shawnee Mission Medical Center to Premiere Webcast on the Treatment of Colon and Polyp Cancer

MERRIAM, Kan. – On Tuesday, February 22nd at 7 p.m., join the team from Shawnee Mission Medical Center (SMMC) to learn how a minimally invasive procedure can treat right colon and polyp cancer. The laparoscopic right colectomy is a technique that is gaining acceptance with highly skilled surgical teams, resulting in a shorter hospital stay and quicker recovery time.

During the broadcast, colorectal surgeon, Bruce Graham, MD, FACS, FASCRS, along with his partner Sanjay V. Thekkeurumbil, MD, will answer questions from the audience.

Visit http://orlive.com/shawneemission/videos/laparoscopic-right-colectomy to learn more about this procedure and the webcast participants, or to sign up for the premiere. A webcast library is also available on ShawneeMission.org, where the 16 operations that have been done to- date can be viewed at any time.

About Shawnee Mission Medical Center Shawnee Mission Medical Center (SMMC) is a 445-bed facility with nearly 20,000 inpatient admissions and more than 200,000 outpatient admissions annually. SMMC has the busiest emergency department in Johnson County, the area's first accredited Chest Pain Emergency Center, a nationally recognized Center for Women's Health and delivers more babies each year than any other hospital in the metropolitan area. SMMC employs more than 2,900 local residents and supports an exceptional staff of 700 physicians representing 50 medical specialties, the largest medical staff in Kans ... (go to www.leawoodchamber.org for more information)

Kansas Legislative Update 02-11-2011

Legislative Report for the Leawood Chamber of Commerce
For week ending February 11, 2011
From Bob Vancrum, Kansas Government Affairs Consultant

With five days of heavy action this week, the Kansas Legislature tried to make up for time lost last week due to the blizzard, rushing toward their first deadline of February 25th.  This week marked the deadline for introducing individual bills and bills not sponsored by an exempt committee.  There was a cascade of bills which would reduce or eliminate corporate income tax, and personal income tax. Several of these bills pay for these changes by “broadening” sales tax, including at least one that would impose the sales tax on all services, including professional services (engineering, real estate, barbers, attorneys, but not doctors).  Fortunately, none of those bills has yet been scheduled for hearing. 

Economic Development and Tax Policy

The House has passed the Governor’s bill, HB2054, which statutorily allows KTEC to be abolished and its duties transferred to the Department of Commerce.  It also passed its version of HB2014, the Governor’s 2011 rescission bill which reflects the Governor’s recommendation to do this transfer before June 30th. The House did leave funding for the Pipeline program to complete the year, but otherwise called into doubt the future of the mission. The theory behind KTEC was for it to fill a d ... (go to www.leawoodchamber.org for more information)

Citations Now Being Issued for Texting While Driving

Texting While Driving

Drivers are prohibited from using a wireless device to write, send, or read a written communication while operating a motor vehicle on a public road or highway. This includes text messages, instant messages, and e-mails. Exemptions to this exist in the following instances:

• Law enforcement officers or emergency services personnel using the device as part of their scope and duties of such employment.
  
• A vehicle stopped off of the regularly travelled portion of the roadway.
  
• As required to read, select, or enter a number or name to place a phone call.
  
• Read emergency, traffic, or weather alerts. 
  
• Receiving a message related to the operation or navigation of the vehicle. 
  
• Reporting current or ongoing illegal activity to law enforcement. 
  
• Preventing imminent injury to a person or property.
  
• Information between for-hire operators and their dispatcher using a device permanently affixed to the vehicle.

The ban is effective July 1, 2010. Warnings will be issued for violation of this law through December 31, 2010. Citations can be issued beginning January 1, 2011.

Member Profile

77 South

Located at 135th & Nall, this locally owned destination offers a fabulous lunch and dinner menu at incredibly affordable prices. Our American Fare is complimented by the handcrafted cocktail menu and locally developed wine list.

Please note: To include your notice in the Leawood Chamber Member Memo, we must receive it before 5:00pm on Wednesday. Thank you!
If you would prefer not to receive emails from the Leawood Chamber, please reply & type REMOVE in the subject line.

Copyright 2011 Leawood Chamber of Commerce. Design by (n)genius media inc.