Leawood Chamber of Commerce Member Memo — February 25, 2011

Upcoming events and news from around the Leawood area.

Leawood Chamber Events

Business Building Workshop - Dennis Rosen

Mar. 11, 2011, 8:00 at Leawood South Country Club, 12700 Overbrook Road, Leawood, 66209

Creating Devoted Customers to...
Improve Your Bottom Line
By Dr. Dennis Rosen, WinFluence® Solutions

Customer satisfaction is insufficient in today’s market to build your business. Satisfaction simply means customers consider your business an option. Even “loyal” customers are often only loyal until a better deal comes along. You want devoted customers who stick with your business and tell others about you. This requires going beyond simple satisfaction.

In this workshop, Dr. Dennis Rosen will explain HOW to WOW your customers through analysis of physical and emotional needs that affect customers’ perceptions of your service. He will show you how to determine actions that will have the greatest effect on perception of service. He’ll explain how to adapt to customer differences, how to handle customer complaints and how to motivate your employees to provide great service. You’ll understand how to make your customers devoted and improve your bottom line.

Attendees will receive a copy of Dr. Rosen's book (a $25 value), a 30-page workbook, and a free continental breakfast.

Course Topics
• The Customer WinFluence® concept and its value to your business.
• HOW to get beyond simple satisfaction to WOW your customers through needs analysis.
• The two categories of needs that must be addressed.
• The four factors that cause perception problems with your customers’ and how to overcome them.
• The four customer personality types and how to adapt to each.
• The importance of adapting to customer mood differences.
• Prioritizing service activities. Choosing where to start to have the greatest benefit.
• Four low-cost ways to shorten perceptions of waits for your customers and make them happier.
• The two categories of services errors and why each must be handled differently.
• How to motivate employees to provide great service.
• The amazing power of MMFI.

Who Should Attend
• Anyone who interacts directly with customers.
• Anyone who manages individuals who interact with customers.
• Anyone who wants practical information on actions to improve customer perceptions of service to differential their business from competition.

About the Presenter

Dr. Dennis Rosen is an award-winning marketing professor specializing in customer behavior and service improvement. Dennis is founder of WinFluence® Solutions and has provided presentations, training and consulting to businesses across the US, Canada and Australia for over 20 years. He is author of the book, Create Devoted Customers: WinFluence® Secrets for Immediate Customer Service Improvement. Dennis’ style is energetic, enlightening and entertaining. He provides a new outlook on customer service he calls Customer WinFluence® designed to create devoted customer who come back to your business and tell others how great you are.

Use the Register Online link below and sign up today!

If you have trouble registering for this event, please email us at Event Registration Assistance.


By registering online, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

The reservation deadline for this event is Wednesday, March 9th, by 5:00 pm!

To view a video message from Dr. Rosen regarding this event please click.

2011 Legislative Breakfast Series

Feb. 26, 2011, 7:30 at Ritz Charles, 900 West 137th Street, Overland Park, — Register Online
Cost: $20 for members and $25 for non-members. Prepayment is required.

By clicking on the "Register Online" link, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

Register by clicking on the link below:

The Leawood Chamber of Commerce and the Johnson County Public Policy Council will sponsor the Legislative Breakfast Series to enhance the communication and exchange of information between the business community and the Johnson County state legislative delegation. Legislators will be on hand to discuss issues and offer the most current legislative updates.

Featuring: Senator Julia Lynn
Representatives Patt Colloton, Marvin Kleeb, Mike Slattery and John Rubin

Speaker Schedule to be announced, and is subject to change.

All meetings will be held at the Ritz Charles Overland Park, 9000 West 137th Street, and casual attire is requested. Breakfast will be served promptly at 7:30 a.m.

Cost:
$20-Single breakfast for Chamber members
$25-Single breakfast for non-members

Use the Register Online link below and sign up today!

By registering online, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

Paid reservations are required in advance.The reservation deadline for this event is Tuesday, February 22nd by 5:00 p.m. Sorry, we are unable to offer refunds for cancellations received after the reservation deadline

KU Edwards Campus Professional Edge Series

Mar. 2, 2011, 8:00 at KU Edwards Campus, Regnier Hall Auditorium, 12610 Quivira Rd., Overland Park, 66213
Cost: FREE and open to the public. Please RSVP online or by calling (913) 897-8413.

Speaker: Dr. Marlesa Roney, KU Vice Provost, Student Success

Change is all around us and, especially given our students' changing needs and the almost daily impact of new technologies, staying the same is not a viable option in today's world. Dr. Roney will share with participants a framework for leading, managing and surviving change in the workplace.

*Pastries and coffee provided at 7:30 a.m.

Please visit the Web site to register online or contact Ed Foley at (913) 897-8413.

Presenting Sponsor: Burns & McDonnell

Gov Brownback-Economic Dev Policy/2011 Legislative Briefing

Mar. 4, 2011, 11:30 at Doubletree Hotel, 10100 College Blvd., Overland Park, 66210 — Register Online
Cost: $22 a person for members and non members (paid in advance) or $250 for a reserved table of 10.

By registering online, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

Register by clicking on the link below:

Governor Sam Brownback presents Economic Development Policy & 2011 Legislative Session Briefing - A special luncheon for the Johnson County business community.

11:30 a.m. - Check In
Noon - Lunch
12:30 p.m. - Program

Use the Register Online link below and sign up today!

If you have trouble registering for this event, please email us at Event Registration Assistance.

By registering online, you agree to the chamber's refund policy as noted at www.leawoodchamber.org/refund_policy.cfm.

Don't miss this informative program and the chance to make new business connections! The reservation deadline for this event is Monday, February 28 @ 1:00 pm!

Leawood Community Events

Leawood Swim & Dive Team Registration

Feb. 28, 2011, 7:30am at Leawood City Hall, 4800 Town Center Drive, Leawood, 66211
Contact: Lindsay Hart – lindsayh@leawood.org 913-339-6700 x158
Cost: Please see website for event pricing. Weblink: http://www.leawood.org

Join the Leawood Swim & Dive Team! Registration will open for Leawood Residents on Monday, February 28, Non-Residents (past participants) can register on Monday, March 7, and Non-Residents (new participants) on Wednesday, March 9.

Participants may choose to register online at www.leawood.org, or in person at Leawood City Hall (4800 Town Center Drive, Leawood, KS, 66211). All participants wishing to register online must call the Parks & Recreation Department by February 24 to retrieve a username, password, and verify that all household information on file is current.

All swim and dive team participants must be six years old by June 1, 2011. Swim team participants must be able to swim 50 yards (2 lengths of the Leawood pool) unassisted and without stopping to rest. The 50 yards should be completed “with ease”. Please be certain your child is comfortable in the water prior to registration. All dive team participants must be able to do a front flip off the board and be willing to try new skills.

 For more information call (913) 339-6700 ext. 154.

Somerset Ridge Wine Dinner @ Bonefish Grill

Feb. 28, 2011, 6:00pm at Bonefish Grill, 5021 West 135th Street, Leawood, 66224
Contact: Larry Kime – bg7701@bonefishgrill.com 913-239-8856
Cost: $50.00 per person Weblink: http://www.bonefishgrill.com

Back by popular demand! The last Somerset Ridge wine dinner at bonefrish Grill sold out so be sure to make your reservation for this amazing evening. Always big supporters of local wine, the Bonefish staff has a delicious menu planned for your enjoyment. Each course will be paired with a different Somerset Ridge wine.

"Bye Bye Birdie" Auditions (Leawood Stage Company)

Mar. 5, 2011, 10:00am at Leawood City Hall, 4800 Town Center Drive, Leawood, 66211
Contact: April Bishop – aprilb@leawood.org 913-339-6700 x157
Cost: N/A

Calling all actors, singers and dancers ages 7 through adult.

The Leawood Stage Company will hold auditions for the summer production of Bye Bye Birdie on Saturday, March 5th from 10:00 a.m. to 4:00 p.m. and Sunday, March 6th from 7:00 to 10:00 p.m. in the Oak Room of the Community Center, on the lower level of Leawood City Hall (enter the building through the north doors).

Call-backs will be held Monday evening March 7th by appointment. Leawood Stage Company is pleased to welcome Eric Van Horn back as director of this production. Van Horn last directed Brigadoon for LSC in the summer of 2009. Bye Bye Birdie will be a fun show for the cast as well as audiences. Bye Bye Birdie is a Broadway musical satire of Mid-century Modern America. The story centers around Conrad Birdie, an Elvis Presley type rock & roll singer, who is about to be inducted into the army. Birdie travels to Sweet Apple, Ohio to give a typical teen-age girl from his fan club a good-bye kiss on the Ed Sullivan Show.

We encourage performers with all types of backgrounds, ethnicity and experience from 7 to 77 to audition. Be a part of this fabulous community theater experience ... (go to www.leawoodchamber.org for more information)

News & Announcements

Kansas Legislative Update 02-18-2011

Legislative Report for the Leawood Chamber of Commerce
For week ending February 18, 2011
From Bob Vancrum, Kansas Government Affairs Consultant

This was an active week in committee and on the floor.  Next week most House committees will cease after Monday, the Senate after Tuesday and legislators will be on the floor Wednesday through Friday as they rush toward the “turnaround day” ( mid-point of regular session).  Some important action and controversy arose this week.

Unemployment and Workers Compensation

SB77, which would have significantly increased unemployment taxes to cover the huge deficit in the Employment Security Fund, has been amended, passed the full Senate and is now in the House Commerce Committee.  The bill eliminates the waiting week for about a $10 million per year benefit but the tax base will still rise for employer contributions from $8,000 to $11,000 over the next three years.  The long anticipated workers’ compensation substitute for HB2134 was finally sent to the House floor where it was called up for action Wednesday morning .The net result was a mixed bag of increases in benefits for disabilities and pro-employer changes covering pre-existing conditions, drug testing and injuries that resulted from knowingly violating work place safety rules.  Having said that, the original compromise has now been dissolved and labor is no longer happy with the bill.& ... (go to www.leawoodchamber.org for more information)

The Doctor Can See You Now at Menorah Urgent Care

Known for its community-based patient care for 80 years, Menorah Medical Center—part of HCA Midwest Health System—plans to open a new urgent care facility. This center—with the strength of Menorah Medical Center’s powerful and advanced resources behind it—will open late February, providing Johnson County residents with an alternative to the ER or when their regular physician is unavailable. Menorah Urgent Care will serve community residents with quality and immediate walk-in medical care for non-threatening illnesses and injuries.

Located in the heart of southern Johnson County just west of 69 Highway and 151st Street, Menorah Urgent Care is just what the doctor ordered for people with busy lifestyles eager for
on-demand urgent care.  Scheduled to be open seven days a week—including holidays, evenings and weekends—with real-life hours, Menorah Urgent Care will not require an appointment and will accept all major insurance plans.

“Menorah Medical Center is proud to offer Johnson County residents another option in their healthcare,” says Chief Executive Officer Steven D. Wilkinson. “Our focus has been to provide excellent patient care with traditional values in an accessible neighborhood setting with a compassionate and caring staff for 80 years.  Now we’re offering a dedicated state-of-the-art facility where ‘convenience’ and ‘urgent care’ converg ... (go to www.leawoodchamber.org for more information)

Menorah Medical Center’s New $1.9 Million Cath Lab Enhances the 3D Imaging of the Heart

Menorah Medical Center, an Accredited Chest Pain Center that is patient and family focused, is raising the community’s standard of care when it comes to diagnosing and treating heart disease.  The hospital, part of HCA Midwest Health System—the largest provider of heart care in the Kansas City area—is adding a $1.9 million advanced, all-digital 3D cath lab that allows cardiologists to give patients a quicker diagnosis with less exposure and better visualization of the intricate heart vessels, reducing the need for additional procedure time.  It will also allow for specialized cardiologists to perform procedures that can eliminate irregularities of the heart with the most advanced procedures available.

A typical catheterization procedure is when a catheter is threaded through a blood vessel in the arm or groin and into the heart.  The interventional cardiologist performing the procedure can inject contrast into the arteries or the heart’s chamber to trace blood flow to the heart, measure pressures, and take blood samples.  As the physician watches the contrast moving through the blood vessel and chambers, he can see whether the coronary arteries are narrowed or blocked from plaque build-up on the vessels’ lining and decide on the best option for treatment, if needed.

The three-dimensional navigation system used in the new cath lab will also allow for physicians to quickly visualize and treat nearly ever ... (go to www.leawoodchamber.org for more information)

Blue Valley Rec Employees Earn State Awards

Blue Valley Recreation Aquatics Supervisor, Darla Letts, and Program Supervisor, Joann Miller, recently earned honors from the Kansas Recreation and Park Association (KRPA). Members of the Association recognized the pair for outstanding contributions and achievements in their respective areas. Letts won the Distinguished Aquatics Professional Award and Miller earned the Distinguished Recreation Programmer Award.

10th Anniversary Celebration for Comfort Keepers

Comfort Keepers Invites you to join them in celebrating their 10th Anniversary, March 31, 4 to 7pm, in the Atrium at Johnson County Community College, following their educational symposium, The Journey to OZ: There’s No Place Like Home. Music by Bukeka and OJT.

Member Profile

U.S. Toy

Our stores feature a huge selection of children's toys, teacher / classroom materials, carnival / novelty products, and party & seasonal supplies. Please visit our stores for our full selection of children's toys including these great brands: Thomas, Melissa and Doug, Kid Fun, Playmobil, Lego, Crayola, & so much more!

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